CNTXT – Customer Success Manager
Job Summary
Be the driving force behind client success with Google Cloud solutions. Tailor personalized plans, foster strong relationships, and ensure seamless experiences for our valued customers. Stay ahead of the curve with the latest Google Cloud technologies to elevate client satisfaction and drive product innovation. If you’re passionate about exceeding expectations, fostering trust, and making a meaningful impact, join us in shaping the future of cloud solutions.
Principal duties:
- Partner with assigned customers to understand their unique business needs and challenges.
- Develop and execute tailored success plans that drive the adoption, usage, and ROI of Google Cloud solutions.
- Proactively identify opportunities to expand customer use of Google Cloud and recommend relevant solutions.
- Monitor key performance indicators (KPIs) and track customer progress towards their goals.
- Build strong relationships with customers, acting as a trusted advisor and advocate.
- Collaborate with internal teams (Sales, Technical, Engineering) to ensure seamless customer experience.
- Identify and address customer challenges and roadblocks, providing timely and effective solutions.
- Proactively engage with customers, gather feedback, and make recommendations for product improvement.
- Stay up-to-date on the latest Google Cloud technologies and solutions.
Qualifications:
- Proven experience in a customer-facing role, ideally within the technology industry.
- Strong understanding of cloud computing concepts and the value proposition of Google Cloud.
- Excellent communication, presentation, and interpersonal skills.
- Ability to build trust and rapport with customers at all levels.
- Highly motivated, results-oriented, and a team player.
- Data-driven with a strong analytical mind.
- Ability to work independently and manage multiple priorities effectively.
- Passionate about learning and staying ahead of the curve in the cloud space.