CNTXT – Cloud Architect
Job Summary
As a Sales Operations Manager at CNTXT, you will play a crucial role in optimizing our sales operations and empowering our sales team for success. You will be responsible for implementing data-driven pricing models to maximize revenue and win rates, analyzing commercial terms agreements and developing Pricing strategies, managing and enhancing our CRM system, streamlining sales processes, ensuring data accuracy, and providing valuable insights to drive better decision-making. Additionally, you will support sales training, knowledge sharing, and contribute to the overall efficiency and effectiveness of our sales organization.
Responsibilities:
- Develop and implement data-driven pricing strategies that optimize profitability, win rates, and market competitiveness.
- Conduct market research and competitor analysis to identify commercials and pricing opportunities.
- Develop and maintain pricing models and tools to facilitate efficient quoting and deal structuring.
- Manage commercial and price negotiation processes and ensure adherence to established guidelines.
- Own CRM implementation, overseeing setup, configuration, and ongoing maintenance
- Ensure data accuracy, completeness, and consistency within the CRM
- Identify and implement additional sales tools as needed to enhance productivity
- Collaborate with sales and marketing teams to leverage CRM data for effective campaigns and lead management
- Generate timely and accurate sales performance reports, analyzing key metrics to provide insights for decision-making
- Ensure the availability of real-time performance dashboards for the sales team
- Assist in sales forecasting by verifying data accuracy and providing input to improve forecast accuracy
- Analyze sales data and market trends to identify areas for pricing and commercial optimization.
- Analyze the performance of commercials and iterate based on customer insights and market trends.
- Collaborate with the sales team to understand market dynamics and sales pipeline
- Continuously review and optimize sales processes to increase efficiency
- Identify bottlenecks and implement improvements that save time and resources:
- Monitor and report on service level agreements (SLAs) related to sales operations processes
- Ensure compliance with SLAs and take corrective actions as needed
- support sales training and onboarding programs
- Document best practices and share them with the sales team to improve performance
- Foster a culture of knowledge sharing and continuous improvement within the sales organization
- Sales Content Creation: Create and maintain sales enablement content such as pitch decks, case studies, and product sheets.
Requirements:
- A bachelor’s degree in Business Administration, Marketing, Engineering or a related field is required. A relevant master’s degree is a plus
Prior Experience:
- Minimum of 3 years of experience in sales operations, sales enablement, or a related role Proficiency in managing and optimizing CRM systems, with hands-on experience in Salesforce or similar platforms
- Proven track record of contributing to process improvements and efficiency gains
- Knowledge of forecasting and the ability to analyze and interpret sales data
- Strong analytical skills with the ability to gather, analyze, and interpret data to provide actionable insights
- A demonstrated ability to identify process inefficiencies and implement improvements that enhance productivity
- Excellent verbal and written communication skills with the ability to effectively collaborate with cross-functional teams
- Strong problem-solving skills and the ability to adapt to evolving challenges in a dynamic environment