Senior Customer Engineer
About the Role
The Senior Customer Engineer is an expert-level pre-sales technical role responsible for leading CNTXT’s most complex and strategic customer engagements, driving significant revenue growth, and serving as a technical authority in their specialized domain. This role combines advanced technical expertise with executive-level communication skills and strategic thinking to position CNTXT as the Exclusive KSA Google Cloud Reseller, designing transformational cloud strategies that deliver measurable business value.
Principal Duties
- Lead technical strategy and execution for CNTXT’s largest, most complex pre-sales engagements with enterprise and strategic government customers
- Own technical relationships for strategic accounts, developing long-term expansion roadmaps and whitespace identification strategies
- Design comprehensive, multi-product cloud transformation architectures aligned with customer business objectives and technical requirements
- Lead competitive, high-stakes deals requiring advanced technical differentiation, risk mitigation, and executive positioning
- Mentor and develop Customer Engineers across levels, providing technical guidance, pre-sales coaching, and career development support.
Education Requirements
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or related technical field required.
- Master’s degree, MBA, or advanced technical degree strongly preferred.
Work Experience
- 5+ years of enterprise pre-sales, solutions architecture, or technical consulting experience with a proven track record of success.
- Demonstrated history of leading large-scale, complex cloud transformation engagements.
- Proven ability to engage effectively with C-level executives and senior IT leadership.
- Experience mentoring and developing technical team members.
Certification/License
Required: Minimum of three professional-level GCP certifications including Professional Cloud
Architect (mandatory) plus certifications relevant to specialization track.
Certifications must be current and renewed per Google Cloud requirements.
Language Skills
Fluent in English (executive-level technical and business communication).
Arabic proficiency required for strategic engagement with KSA/MENA region executives and
government stakeholders.