Elevate your Google Cloud
experience with CNTXT support

Flexible infrastructure

Upgrade to a secure cloud infrastructure with high availability. Migrating to the cloud will set you on a path to removing technical debt, using high-customization infrastructure architectures that improve uptime and resiliency.

Advanced data analytics

Make smarter decisions, faster. Google Cloud’s advanced, out-of-the-box machine learning and AI tools can help you capture, visualize and analyze massive amounts of data at super-fast speeds, transforming it into readable dashboards that users can access in real time.

Application modernization

Innovate faster while lowering costs. Google Cloud’s tailored set of DevOps practices and open-source tools are the foundation for building next-gen applications, speeding up releases and staying ahead of the competition.

Artificial intelligence

Predict, forecast and optimize with the power of AI. Integrated Artificial Intelligence and Machine Learning tools allow you to analyze large volumes of data and find answers faster, increasing agility across a range of use cases.

Security and compliance

Maintain business continuity on a secure cloud with advanced uptime performance. Google Cloud’s world-class security model protects data in a Saudi Arabian data center and operates zero-trust best practices to protect your users, data and applications.

Cloud training and consulting

Harness the cloud’s full potential. Moving from on-premise solutions to the cloud can disrupt the way people do things. Our team of experts will support you end-to-end, from migration assessment to actual migration then all the way through to adoption, training and managed services.

Tier Benefits

Standard Support
For workloads under development, get unlimited tech support to troubleshoot, test, and explore.
Enhanced Support
Designed for production workloads, with fast response times with additional services to optimize your experience with high-quality, robust support and high-quality, robust support.
Premium Support
Designed for enterprises with critical workloads, with the fastest response time, Customer Aware Support, and a Technical Account Manager.
Features and Services
Response time for high-impact cases 4 Hours 1 Hour 15 Minutes
Availability 8/5 24/7 24/7
Supported Languages Arabic and English Arabic and English Arabic and English
Unlimited access to support
Technical Support Escalations
Operational Health Reviews
Event Management
Named Technical account manager (TAM)
Cloud support API

Key Features of our Support Offerings

  • Technical Assistance: Expert help for troubleshooting and resolving technical issues.
  • Billing Support: Assistance with billing inquiries and cost optimization strategies.
  • Multilingual Support: Arabic and English language support options available, 24/7.

 

How to Get Support

Easy Ticket Submission

  1. Login: Use your credentials to access your account.
  2. Submit a Ticket: Fill out the form with relevant details about your issue.
  3. Track Your Ticket: Monitor the status of your request in real-time.

Details on how to login to CNTXT Support portal and submit your tickets can be found here.

 

Resources

Useful Links and Resources

  • CNTXT Support Offerings: Detailed information about our support services.
  • Documentation: Access to detailed guides and documentation for Google Cloud products.
  • Community Forums: Connect with other users and experts.
  • FAQ: Find answers to common questions about our support services for Google Cloud products.

Are you on a support plan with us?

If you’re on a support plan with us, please click the link to log in. Otherwise, you can fill out the form below.

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Need More Help?

Reach out to our support team directly at [email protected] if you would like to know more about our offerings and purchase CNTXT support.

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