Key Responsibilities:

• Lead the adoption of Google Cloud products by guiding customers through their implementation journey. Provide technical leadership, manage project timelines, and develop business strategies.
• Advocate for customer needs, working with Google to remove adoption blockers and drive new feature development.
• Develop long-term relationships with key stakeholders, leading quarterly business reviews and strategic sessions to align Google Cloud services with business needs.
• Plan for product launches and customer events, coordinating with teams like Support and Site Reliability Engineering to ensure smooth delivery.
• Create best practices and reference assets from customer engagements to improve processes and accelerate Google Cloud adoption.

Minimum Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
• 8 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
• Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting.

Preferred qualifications:

• MBA or Master’s degree in a Management, Technical, or Engineering field.
• Experience translating business requirements into technological solutions.
• Experience in application or workload migration to public cloud providers.
• Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
• Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
• Excellent written and verbal communication, presentation, problem-solving, and client
  management skills.